SOC · Vancouver + Toronto · Live

ITManaged IT

Managed IT Support

Q: What does it cost?

We price every engagement custom because we do the whole job, not line items. The free IT health check gives you a scored roadmap and — only if you want one — a proposal. No seat-count games, no package tiers that leave the security you actually need in a higher bracket.

Q: How long is the contract?

We lean on honest, results-driven relationships. Most clients stay for years because the service is good. Terms are discussed transparently in the proposal — nothing hidden.

Q: How fast can you start?

Kickoff inside a week. Most migrations run 2–4 weeks depending on stack complexity. We project-manage the transition from your current provider end to end — you stay focused on your business.

Q: Do you work outside Canada and the US?

Our offices sit in Vancouver (HQ), Toronto, Miami, Orlando, and LA. We support remote teams across both countries; if you have an international office we handle time-zone coverage through our 24/7 SOC.

Q: What if we're already with an MSP?

Most of our clients came from another MSP. We'll scope the switch during your free health check — contract overlap, data migration, knowledge transfer — and project-manage the handoff so your team doesn't feel it.

Q: What happens if we end up not working well together?

Most clients stay for years, but the proposal spells out exit terms up front — data portability, notice period, and handoff support. Your environment stays yours: runbooks, credentials, documentation, monitoring configs all transfer cleanly. We'd rather you leave on good terms than stay resentful. The point is to be the last MSP you ever feel trapped by.

We answer the phone. That still matters.

Proactive patching, backup, endpoint management, and a local help-desk run by people you can name. Canadian + US coverage from one accountable team.

Or pick a slot now

Vancouver · Toronto · Miami · Orlando · Los Angeles — 5 metros · Canada + United States

93%tickets touched within 15 min

<1 hrcritical incident response

99.9%monitored-infra uptime

~2 hron-site arrival GTA + Metro Van

100%same-day message callbacks

Measured monthly · Rolling 90-day window · Last verified Q2 2026

Live · 12 certified partnerships

The stack your IT already runs on.

We hold active partner status with the platforms we recommend and deploy — so your licensing, support, and upgrade paths all route through a single accountable team. Hover to pause the ticker.

Each partner has a dedicated page — see how they fit

Compliance & trust

Compliance frameworks + certifications

We distinguish between what we hold, what we align with, and what we help clients achieve — mixing those up is how audits get surprising.

Certified
Aligned with
Client support

Aligned with

ISO 27001Aligned with
Full ISMS aligned to ISO 27001 Annex A controls
CIS Controls v8Aligned with
Every engagement maps to CIS v8 IG1/IG2 baseline

Client support

SOC 2Client support
Evidence collection + audit prep built into the engagement
HIPAAClient support
PHI-compliant backup, access controls, and audit logging
PHIPAClient support
Ontario health-sector privacy compliance support
PIPEDAClient support
Canadian federal personal-information handling
PCI-DSSClient support
Cardholder-data environment scoping + ongoing readiness
GDPRClient support
Data-subject request handling + processor obligations

North America coverage

Five metros. Two countries.
One accountable team.

Owner-led offices in Vancouver and Toronto run our Canadian footprint. In 2026 the team expanded south — owners relocated to Florida and Los Angeles to lead onsite delivery there. Same named senior engineer per client, whether we’re rolling a truck inside a metro or driving response from the SOC.

New · May 1, 2026

Microsoft 365 Copilot + Agent 365.
The two AI products every tenant needs in 2026.

Microsoft 365 Copilot reached the productivity-enabled mainstream; Microsoft Agent 365 went GA on May 1, 2026 as the new control plane for autonomous AI agents — Microsoft, third-party (Salesforce Agentforce, ServiceNow Now Assist, Workday Illuminate), or open-source. Together they are the foundation of the new Microsoft 365 E7 Frontier Suite ($99/user/mo).

Microsoft 365 Copilot Microsoft Agent 365 E5 vs E7 decision →

Microsoft 365 Copilot

Copilot is bundled in M365 E5 and the new E7. The license is the easy part. The four-phase rollout below — especially the governance pre-flight — is what keeps you out of the headlines.

Phase 1
Copilot Readiness Sprint
Tenant audit, license posture, identity hygiene, SharePoint Permission State Report. 2 weeks.
Phase 2
Governance Pre-Flight
Sensitivity labels, Purview DLP for the Copilot policy location, oversharing remediation. 4-8 weeks.
Phase 3
Pilot + Adoption
50-200 user pilot, role-based training, prompt library, 9 hours/month/user benchmark. 6-8 weeks.
Phase 4
Production + Agent Factory
Wave-based rollout 500-1,000 users every 2 weeks. Custom Studio agents at 3-5x ROI uplift.

Capabilities by surface →Industry use cases →Custom agents →vs ChatGPT / Claude / Gemini →

NEW · GA May 1, 2026

Microsoft Agent 365

A centralized control plane that solves agent sprawl — the rapid accumulation of AI agents from Microsoft, Salesforce, ServiceNow, custom Copilot Studio builds, and open-source frameworks — by giving IT and SecOps one place to govern them all.

Agent Registry
Single source of truth for every agent in your tenant. Discover unmanaged "shadow agents" and quarantine the unsanctioned ones with one click.
Unique Agent Identities
Every agent gets a Microsoft Entra identity. Apply adaptive, risk-based Conditional Access. Enforce least-privilege the same way you do for humans.
Runtime Protection
Microsoft Defender monitors agents in real time. Detects excessive data retrieval, prompt-injection attempts, and dynamically restricts or pauses compromised agents.
Data Governance
Microsoft Purview policies extend to agents. Sensitivity labels propagate. DLP blocks oversharing. Sensitive files cannot be improperly processed or leaked.
Observability Dashboard
Unified visibility into agent performance, latency, and security posture. Role-based reporting tracks business impact for IT, SecOps, and the line of business.

Standalone$15/user/mo

Bundled in M365 E7 Frontier Suite$99/user/mo

E7 = E5 + Microsoft 365 Copilot + Microsoft Entra Suite + Agent 365. Saves $18/user/mo vs buying à la carte.

Full Agent 365 mini-site →Agent Registry deep-dive →Defender + Purview integration →

What this means for your renewal:if you're on E5 with Copilot today, the math favors E7 at next renewal — you save $18/user/mo and get Agent 365 + Microsoft Entra Suite included. We run the four-scenario decision framework on every Microsoft 365 license review.

Book a Copilot + Agent 365 readiness review

What you can count on

93% of tickets touched within 15 minutes. 100% of after-hours messages acknowledged the same business day. Every engagement staffed by a named senior engineer.

What gets in the way

The three things that keep IT from being a competitive advantage.

Reactive IT is expensive IT.

Every unplanned outage costs more than the fix. The average SMB loses $5,600/hour to downtime — and that’s before you count the morale tax of your team waiting on a ticket that never seems to close.

See your hourly downtime cost

Cyber threats don’t announce themselves.

The average breach dwells in a network for 204 days before anyone notices. By the time your antivirus flags something, the attacker has had six months to decide what matters. The goal isn’t alerts — it’s visibility before there’s anything to alert on.

Score your security gaps

One IT person isn’t a strategy.

If your entire IT capability lives in one person’s head — and their inbox, and their spreadsheet — then every vacation, promotion, or resignation is an operations risk. A team of one can’t be on-call, strategic, and growing the business at the same time.

Book a 30-min consult

Sound familiar?

Is your IT more hindrance than help?

Tickets that never close. A patchwork of vendors. A breach you heard about from an employee. You don't need another contract — you need the whole problem to stop being yours.

One 90-minute conversation with a real senior engineer.
A scored report of what’s working and what’s quietly breaking.
Zero commitment. No sales sequence. No credit card.

Free · 90 min · No sales pitch

Start with a free IT health check

We’ll audit your stack, interview your team, and hand you a scored roadmap. You decide what to do with it.

Book my health check Try the 3-min version

We respond within one business day. Most callbacks inside 15 minutes.

How it works

How an engagement actually starts.

Three steps. No sales maze. A real timeline with real humans.

01≈ 90 minFREE · $0
Diagnosis
A free IT health check assesses your stack for weaknesses and vulnerabilities. 90 minutes, on us.
021–2 weeks
Prescription
Once we've identified your needs, we build a strategy aligned to your business goals — delivered as a scored roadmap.
03Day 1 and onwards
Treatment
We deploy, monitor continuously, and respond the moment anything changes. You stop worrying, we start watching.

How we price

Three engagement shapes. One conversation to figure out which fits.

We don't hide pricing behind a sales call. The bands below are the ranges most mid-market clients land in. The free 90-minute health check is where every engagement starts.

Free

90-minute IT health check

Tenant audit, license posture, security gap snapshot, prioritized remediation plan. No obligation, yours to keep either way.

Most clients start here.

Book the health check →

Typical retainer

Managed IT + SOC

$2,500 – $15,000 / month for most 30-300 person organizations. Fixed monthly per scope — not per ticket, not per incident, no per-seat games.

Scope custom; range is the typical mid-market band.

See the service catalog →

Project / sprint

Copilot Sprint, M365 Migration, SOC 2 Readiness

Productized engagements priced by scope: Copilot Readiness Sprint, M365 → Workspace migration, SOC 2 Type II readiness, Teams Phone deployment. Fixed quote up front.

Scope-locked, fixed-price, dated deliverables.

See Copilot engagement options →

Need a Microsoft 365 license review? See /microsoft-365/e5-vs-e7 — the four-scenario E5-vs-E7 framework with the $99-vs-$117 math for the new Frontier Suite.

Vs the typical MSP

Ten things we do differently.

Not marketing claims — operational defaults that show up in every engagement. If any of these line up with what you wish you had, the health check is free.

Area	Typical MSP	Kootechnikel Solutions
First conversation	Generic discovery call with a sales rep	90-min session with the senior engineer who would run your account
Response model	L1 tickets bounce through a queue	Named engineer per client · senior eyes from minute one
Security baseline	EDR + MFA quoted as add-onsAdd-on	Every engagement ships with EDR, MFA, backup, and patching by defaultIncluded
Footprint	Single metro, slow cross-border	Vancouver · Toronto · Miami · Orlando · LA on one contract
Roadmap	Invoice-driven — you ask, they quoteAdd-on	vCIO drives a scored 12-month plan, revisited quarterlyIncluded
Compliance	Billed hourly during auditsAdd-on	SOC 2 / ISO / PIPEDA evidence collector built in, audit-ready year-roundIncluded
Reporting	Monthly invoice plus the occasional ticket summary	Monthly scorecard with SLA metrics, ticket velocity, and risk postureIncluded
Escalation	Email chain to a support manager you never met	One-click escalate to the named senior engineer on your account
Onboarding	"We’ll get you started" with no fixed timeline	10-business-day playbook — discovery, docs, rollout, go-liveIncluded
Toolstack	Whatever they bought last quarter becomes your stack	Best-in-class vendors unified under one accountable layer

Client feedback

Live on Google.
Fetched, not faked.

Our Google reviews pull from the Places API in real time. When we have named client quotes with permission, they ship as full write-ups on our case studies page— not as one-line testimonial cards.

4.9Based on 110 Google reviews

Free self-serve tools

Score your risk. Price your downtime. No call required.

Two short diagnostics built by our senior engineers. Answer a handful of questions, get a scored report with next steps — yours to keep either way.

10 QUESTIONS · 3 MIN

IT Risk Calculator

Ten questions across MFA, backups, patching, access, response. Get a weighted score and a prioritized fix list.

Start the quiz

4 INPUTS · LIVE MATH

Managed IT ROI Calculator

Users, downtime hours, annual spend, loaded cost. We compute projected savings and payback months in real time.

Run the numbers

The questions we always get

Before you pick up the phone.

Straight answers so the health-check call can skip the basics and go straight to the real work.

What does it cost?

We price every engagement custom because we do the whole job, not line items. The free IT health check gives you a scored roadmap and — only if you want one — a proposal. No seat-count games, no package tiers that leave the security you actually need in a higher bracket.

How long is the contract?

We lean on honest, results-driven relationships. Most clients stay for years because the service is good. Terms are discussed transparently in the proposal — nothing hidden.

How fast can you start?

Kickoff inside a week. Most migrations run 2–4 weeks depending on stack complexity. We project-manage the transition from your current provider end to end — you stay focused on your business.

Do you work outside Canada and the US?

Our offices sit in Vancouver (HQ), Toronto, Miami, Orlando, and LA. We support remote teams across both countries; if you have an international office we handle time-zone coverage through our 24/7 SOC.

What if we're already with an MSP?

Most of our clients came from another MSP. We'll scope the switch during your free health check — contract overlap, data migration, knowledge transfer — and project-manage the handoff so your team doesn't feel it.

What happens if we end up not working well together?

Most clients stay for years, but the proposal spells out exit terms up front — data portability, notice period, and handoff support. Your environment stays yours: runbooks, credentials, documentation, monitoring configs all transfer cleanly. We'd rather you leave on good terms than stay resentful. The point is to be the last MSP you ever feel trapped by.

Health checks booked live · Mon–Fri · Callback inside 15 minutes

Let's talk

Ready to transform your IT?

Partner with us for stress-free, seamless technology. Three-lane support. One accountable team.

Call 1-855-KOO-TECH

Sales1-855-KOO-TECHTalk to sales · free 90-min health check Support1-855-KOO-TECHClient support · press 2 24/7 Emergency1-855-KOO-TECHAfter-hours emergency · press 3 · 24/7

Managed IT Support

The stack your IT already runs on.

Compliance frameworks + certifications

Aligned with

Client support

Five metros. Two countries.One accountable team.

Six core services. One contract. One accountable team.

Managed Cybersecurity

Microsoft Copilot + Agent 365