Hotels, restaurants, resorts, and tourism operators — guest-grade Wi-Fi, PCI-compliant POS, 24/7 SLA helpdesk.
Comprehensive IT infrastructure and security for hotels, restaurants, and hospitality businesses handling guest data.
Hotels, restaurants, resorts, and tourism operators across Metro Vancouver, Greater Toronto, South Florida, Orlando (theme-park-adjacent + hospitality belt), and LA.
93% of tickets touched within 15 minutes. 100% of after-hours messages acknowledged the same business day. Every engagement staffed by a named senior engineer.
Marriott. Hyatt. MGM. Hospitality is a serial target because PII + payment data + transient device count are all high. Your guests' loyalty data is in the breach disclosure — and they switch brands. Standard segmentation, EDR, and email security mitigate the most common vectors.
Most hospitality Wi-Fi is one captive portal away from your POS network. Guests on the same VLAN as the back-office. Threat actors check in, plug in their kit, and pivot. Proper segmentation (guest VLAN, IoT VLAN, POS VLAN, back-office VLAN) is a one-week project that closes the most common pivot path.
Toast, Lightspeed, Aloha, Micros — all great at POS but their support SLA is hours, not minutes. We sit between you and the vendor with named-engineer escalation, pre-staged terminal spares, and 4-hour replacement during business hours.
Continuous network performance and security monitoring
Enterprise WiFi security and management
Comprehensive vulnerability and patch management
Comprehensive data protection and business continuity
Comprehensive regulatory compliance automation
Network segmentation, encryption of cardholder data, MFA for admin access, quarterly vulnerability scans, annual pen test for Level 1 merchants.
Network segmented into guest / POS / back-office / IoT VLANs (drops PCI scope dramatically); encryption + MFA configured tenant-wide; quarterly ASV scans; annual penetration test.
Quebec Law 25, GDPR (for EU guests booking your North American properties), CCPA for California-resident guests — breach notification, DSAR workflow, retention limits.
Per-jurisdiction notification clocks; guest data inventory across PMS, loyalty, POS, Wi-Fi captive portal; DSAR workflow integrated with your PMS.
EDR, MFA, immutable backups, documented IR plan — same as everyone, but premiums are higher post-Marriott/MGM and underwriters scrutinize hospitality more.
All four installed by week 2; documented IR plan rehearsed quarterly; broker attestation packet ready for next renewal.
Two short diagnostics built by our senior engineers. Answer a handful of questions, get a scored report with next steps — yours to keep either way.
Ten questions across MFA, backups, patching, access, response. Get a weighted score and a prioritized fix list.
Users, downtime hours, annual spend, loaded cost. We compute projected savings and payback months in real time.
Straight answers so the health-check call can skip the basics.
Yes — all major hospitality platforms. We don't resell, but we manage the integration layer, network configuration, vendor coordination during outages, and a 4-hour replacement SLA on failed terminals during business hours.
Hub-and-spoke: central operations with per-property device + network inventory, per-property compliance dashboards, central PMS hosting where applicable, and a roll-up monthly scorecard for the corporate ops team. Standard for chains with 5-200 properties.
Multi-SSID with VLAN isolation: guest Wi-Fi (open SSID, captive portal, isolated from back-office), staff Wi-Fi (RADIUS + MFA), POS network (wired preferred, isolated wireless if not), IoT (sensors, locks, HVAC, on its own VLAN with monitored egress). One enterprise Wi-Fi vendor across all properties for operations simplicity.
Yes — peak-season runbook activates 30 days before your peak: extra capacity in the SOC, pre-staged terminal spares at hub properties, network capacity validated, IR playbook rehearsed, and named-engineer escalation 24/7 through peak.
Yes — multi-unit restaurant IT is one of our standard practices. POS, kitchen display systems, online ordering integration, music/AV, security cameras, payroll terminals — all on one contract with per-location reporting and chain-level visibility.
Free 90-minute health check. Scored roadmap. A real senior engineer. No sales maze.
