What our team operates at this layer
- Copilot tenant + license design with data-residency controls
- Prompt + plugin governance policy review (quarterly)
- Sensitive-data scoping via Microsoft Purview labels
- Adoption metrics + per-team rollout reporting
CapabilitiesThe full stack we run for you.
The full stack we run for you.
Every layer, every vendor, every action.
Most MSPs publish a vendor logo grid and call it “our partners.” That tells you nothing about what they actually do for you. Below are the eight operational layers we manage on every engagement — the vendors we deploy AND the concrete actions our team owns at each layer.
8operational layers
13vendors operated
32concrete actions per engagement
What our team operates at this layer
- 24/7 monitoring with senior-engineer escalation path
- Persistent-foothold hunts (registry / scheduled-task patterns)
- Incident-response playbook execution + post-incident report
- Quarterly tabletop drill against your runbook
What our team operates at this layer
- Nightly backups with immutable retention (ransomware-safe)
- Quarterly DR drill — measured RTO + RPO against contract
- Runbook maintenance + offsite replication verification
- Cross-cloud failover for tier-1 workloads (Azure ↔ AWS where applicable)
What our team operates at this layer
- Phishing simulation cadence (monthly) + per-team scorecards
- DMARC / DKIM / SPF enforcement + monitoring
- Mailbox-policy baseline (legacy auth disabled, MFA enforced)
- New-hire security onboarding + annual recertification
What our team operates at this layer
- Tenant + subscription configuration with compliance baselines
- License rightsizing review (quarterly) — typical 12-22% saved
- Cost-governance tags + budget alerts wired to your finance team
- Compliance baseline (CIS / SOC 2 / ISO 27001) maintained continuously
What our team operates at this layer
- Firewall rule audit (semi-annual) — remove stale ACLs
- SD-WAN policy + path-quality monitoring
- Site-to-site VPN + remote-worker access management
- Guest Wi-Fi captive portal + segmentation from corporate VLAN
What our team operates at this layer
- Patch cycle: critical = 72hr, security = 7 days, feature = monthly
- EDR alert triage by named senior engineer (no L1 ticket queue)
- Device hardening baseline (CIS L1 / L2 by client risk profile)
- Real-time asset inventory + warranty / lifecycle tracking
What our team operates at this layer
- MFA enforcement on every account, every app, no exceptions
- Conditional Access policy review (quarterly)
- Privileged Access Management — JIT elevation, no standing admin
- SSO integration for every line-of-business app you depend on
How it composes
Defence-in-depth, not a checklist.
Each layer assumes the one below it is doing its job. Identity is the foundation — every layer above it depends on a clean account model, enforced MFA, and revocable access. Endpoint hardens the device that authenticated. Network controls what that device can reach. Cloud platform controls scope what that traffic touches. Email + awareness kill the most common entry vector. Backup makes mistakes survivable. MDR catches what the rest miss. AI rides on top — but only as tightly governed as every layer underneath.
That's why we don't sell “cybersecurity” as an add-on. It isn't a layer; it's the integrity of the whole stack.
Want to see this stack mapped against yours?
The free 90-minute IT health check audits your environment against every one of these layers and gives you a scored gap report. Yours to keep either way.
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