POS uptime, store-network security, peak-season scale — across every location on one contract.
Comprehensive IT infrastructure and security solutions for retail operations, focusing on POS security and customer data protection.
Multi-location retail across Metro Vancouver, Greater Toronto, South Florida, Orlando, and LA — peak-season-tested.
93% of tickets touched within 15 minutes. 100% of after-hours messages acknowledged the same business day. Every engagement staffed by a named senior engineer.
Every minute of POS downtime is gross-margin walking out the door. The fix isn't a faster terminal — it's resilient store networks (cellular failover, monitored switches, tested UPS), pre-staged spare hardware, and 24/7 monitoring with named-engineer escalation.
Most retailers we audit have flat networks where POS, back-office, guest Wi-Fi, and IoT all share the same VLAN. That puts the whole network in PCI scope. Proper segmentation cuts PCI scope (and audit cost) by 60-80% and is a one-engagement fix.
DDoS, credential stuffing, and POS-malware deployment all spike Q4. We baseline traffic in October, deploy WAF + DDoS mitigation in November, and run a tabletop exercise in early November so the SOC playbook is muscle memory by peak.
Secure voice communications and call management
Continuous network performance and security monitoring
Advanced distributed denial of service protection
Secure remote access and site-to-site connectivity
Comprehensive vulnerability and patch management
Network segmentation, encryption of cardholder data in transit + at rest, MFA for all administrative access, quarterly vulnerability scans, annual penetration test for Level 1 merchants.
Network segmented to isolate POS from rest of network (drops scope), encryption + MFA configured tenant-wide, quarterly ASV scans + remediation, annual penetration test scheduled and managed.
Quebec Law 25, Ontario PHIPA-adjacent rules, California CCPA, and similar require breach notification timelines + customer-rights workflows.
Documented per-jurisdiction notification clocks; customer rights request workflow integrated with your loyalty + e-commerce platforms; data inventory updated quarterly.
EDR on every endpoint, MFA on every admin account, immutable backups tested quarterly, documented incident-response plan.
All four installed by end of week 2 of onboarding; broker attestation letter delivered before next renewal.
Two short diagnostics built by our senior engineers. Answer a handful of questions, get a scored report with next steps — yours to keep either way.
Ten questions across MFA, backups, patching, access, response. Get a weighted score and a prioritized fix list.
Users, downtime hours, annual spend, loaded cost. We compute projected savings and payback months in real time.
Straight answers so the health-check call can skip the basics.
Yes — all of them. We don't resell, but we manage the integration: terminal provisioning, network configuration, vendor coordination during peak, and a 4-hour replacement SLA if a terminal fails during business hours.
Hub-and-spoke: central IT operations with per-location device inventories, store-by-store network monitoring, shared admin, and a roll-up monthly scorecard for the operations lead. Standard for chains with 5-200 locations.
Peak-season runbook activates in October: extra capacity in the SOC, pre-staged spare hardware at hub locations, traffic baseline locked, DDoS mitigation tested, and named-engineer escalation 24/7 from Black Friday through New Year.
Yes — guest Wi-Fi is segmented from POS as a Day 1 default, IoT lives on its own VLAN with monitored egress, and we manage firmware update windows so cameras and sensors stay current without surprise reboots during business hours.
Yes. The free IT health check includes a PCI scope analysis. Most retailers we audit are running a flat network that puts everything in PCI scope; segmentation typically gets you down to SAQ B or SAQ C in 4-6 weeks.
Free 90-minute health check. Scored roadmap. A real senior engineer. No sales maze.
